What do Interviewers, Except Eligibility and Loan do?
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
- Identify and report problems in obtaining valid data.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Review data obtained from interview for completeness and accuracy.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Assist individuals in filling out applications or questionnaires.
- Locate and list addresses and households.
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
- Prepare reports to provide answers in response to specific problems.
- Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
- Supervise or train others, and maintain staff records.
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